Crissy Flake, DHA, CPHQ, CPPS, PMP, PMI-ACP, LSSBB, is director of Quality Improvement at WelbeHealth. For the past 25 years, she has focused on patient safety, Just Culture, High-Reliability Organizations, and quality and process improvements in a variety of health care settings, including PACE, Medicare Advantage plans, alternate payor organizations and provider groups. Her background includes designing and implementing robust quality and patient safety programs, identifying opportunities for process improvements, creating operational workflow enhancements, and educating organizations on the benefits of Just Culture and High-Reliability Organization standards.